Terms of Purchase
iCellate offers analyses of blood and saliva samples to healthcare providers and individual consumers. We employ various sub-contractors such as for bioinformatic analysis. iCellate exclusively offers its services to individuals 18 years of age or older. Additional requirements for ordering include a Swedish “personnummer”, a Swedish Bank-ID, a mobile phone, and an email address for the purpose of customer communications.
A blood or saliva test alone is insufficient in determining whether you are healthy or sick. Furthermore, it is possible for results to be misleading or that the sample collected does not provide an accurate representation of the circumstance. If you feel you are in need of medical attention or of seeing a doctor you should seek medical care regardless of iCellate’s test results. iCellate is not a substitute for existing healthcare, but rather a complement.
iCellate follows regulations set forth by the Consumer Purchase Act (konsumentköpslagen 1990:932) as well as other laws regulating consumer purchases.
What happens after I make a purchase?
Within a few minutes of placing your order you will receive an email confirmation. We will send you another confirmation once your order has been shipped, normally within 1-2 days. You will receive your order by Royal Mail 1st Class. Return your sample in the same packaging it came in (see instructions below).
Maximum 60 days in after receipt of sample: You will receive an email indicating that your results are available via our online portal.
What are my delivery options?
In Sweden all shipments are sent using “Postnord Varubrev”.
In the UK all shipments are sent using “Royal Mail 1st Class”.
What is the cost of shipping?
Free shipping within Sweden, UK and selected countries in the EU.
To which countries do you deliver?
Shipments are currently made to Sweden, UK, and selected EU countries.
See iCellate’s Terms and Conditions.
Payment and fees
iCellate processes payments online using NETS. Payment may be made by credit/debit card or through invoice. You may also choose to pay in installments (serviced by NETS).
Right of withdrawal
You have the right to withdraw from this agreement without cause within 14 days.
The withdrawal period expires 14 days after the order date. To exercise the right of withdrawal, you must send an e-mail to:
In order for you to exercise your right of withdrawal in time, it is sufficient that you send notification of your intent to withdraw before the withdrawal period has expired.
If you have used a portion of the service prior to withdrawal, a prorated amount will be refunded, provided that withdrawal was exercised within 14 days.
Outcome of exercised right of withdrawal
Should you exercise your right of withdrawal, iCellate will refund payment excluding costs incurred up until the point of withdrawal. The refund will be made without undue delay and in any case no later than 14 days from the day iCellate was notified of your decision to withdraw from the agreement. The same means of payment will be used for the refund that were used during purchase, unless otherwise expressly agreed upon. The refund will be made at no cost to you.
If for any reason you are dissatisfied with the service, we request that you contact our Support Team at email@example.com (Sweden/EU) or firstname.lastname@example.org (UK). If samples have been damaged or otherwise rendered unusable, you will receive a replacement test. Travel costs are not refunded.
Each package contains a prepaid return label. Once you have filled your saliva sample according to the instructions and activated your kit via the online portal, enclose your sample in the provided plastic bag and package it in the same box it arrived in.
Attach the return label on the outside of the package using the dotted lines as guidance.
If for any reason your package is missing a return label, please contact us at:
Lost or damaged shipment
While it is uncommon that a sample kit is damaged during shipment, it is possible that it gets lost during transport. If any of the above were to occur, contact email@example.com (Sweden/EU) or firstname.lastname@example.org (UK) and we will gladly send you a replacement kit at no additional cost.